- Humans will provide specific services, while others will be automated.
- Booking is becoming increasingly automated and software takes over much of the minutiae of CRM management, spas may find themselves without a need for front desk staff.
- Recent development of massage robots.
- Manicurists and pedicurists are at a high likelihood of being taken over by robots — 95% — for automation. Massage therapists fared better with a 55% likelihood of automation, despite the recent development of massage robots.
- People will still want to be touched by people – but we won’t need them to do our nails.
Weighing up the rise of technology in terms of beauty and cosmetic therapists.
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